According to Ann Arbor-based consumer research agency American Customer Satisfaction Index, Lincoln customers are the most highly satisfied of any major automotive manufacturer.
The study, released in August, 2016, placed Lincoln at the top of the heap above all other car manufacturers, at 87 points out of 100 – up by 5% since 2015. Trailing behind Lincoln was Honda, at 86, and Toyota/BMW tied for third place, receiving scores of 85.
The competition was certainly stiff, but Lincoln has shown, once again, that it is a manufacturer that is not to be underestimated. Here are the three reasons that Lincoln has the highest customer satisfaction rates of any motor company.
Performance
Performance was one of the most highly-cited factors in consumer satisfaction. Lincoln cars aren’t just dedicated to luxury – they’re fully-functional, expertly crafted driving machines. Each and every Lincoln – from the Lincoln MKX to the Lincoln MKZ, and every car in between – has been built for high-performance driving, and to provide an exhilarating experience each and every time, a driver sits behind the wheel.
But performance doesn’t just mean high-speed, aggressive driving – Lincoln was also noted as providing one of the most comfortable, luxurious driving experiences on the market, due to advanced suspension and shock absorption technology, and high-tech noise cancellation that ensures a quiet ride.
Dependability
Dependability was another often-cited factor in the consumer satisfaction survey done by the American Customer Satisfaction Index, and this has long been a strong suit for Lincoln cars.
A survey done in 2013 placed Lincoln at third place overall in dependability during a 3-year study focused on monitoring the overall reliability of a large number of car manufacturers. Lincoln averages 112 problems per 100 vehicles over this three-year period, putting it in a third-place tie with Toyota.
You should never have to worry about whether or not your car will start when you turn your key, or push the start button. And, as history shows, Lincoln is totally dedicated to providing a dependable, reliable driving experience.
Exterior Styling
The importance of aesthetics should not be underestimated when it comes to consumer satisfaction. Lincoln customers cited the exterior styling of their cars as one of the primary factors in their high levels of consumer satisfaction.
This proves that Lincoln has what it takes to design stylish, luxurious cars that can compete with any other high-end vehicle on the market.
Modern designs and stylish exteriors on cars like the 2017 Lincoln Continental provide consumers with cars that are beautiful both inside and out – and are part of the reason that Lincoln continues to score so highly on consumer satisfaction indexes.
Come To Pines Lincoln – Your Leading Lincoln Dealership In South Florida – And See Why Lincoln Customers Are So Satisfied With Their Cars
Don’t just take the word of the American Customer Satisfaction Index for it – come in to Pines Lincoln today, and see why our customers are so satisfied with our Lincoln cars.
Pines Lincoln serves South Florida areas of Plantation, Sunrise, Fort Lauderdale, Doral, Davie, Margate, Miami and Hollywood FL, and we have a huge selection of current-year Lincoln models, including the 2017 Lincoln MKX, the 2017 Lincoln MKZ, and the all-new Lincoln Continental.
Once you sit behind the wheel of one of our gorgeous new Lincoln cars, you’ll understand why Lincoln customers are so satisfied. So don’t delay. Come in today.